While applying for Online Dangerous Cargo Endorsement I found my last name missing in Master Checker as well as DG Shipping E-Governance profile. While INDOS Checker was showing my name correctly, the form for Online DCE application was telling to contact the Indos Cell for both INDOS Checker correction and DG Shipping profile correction !
INDOS Checker and INDOS Cell correction Contact details
Correction in DG Shipping INDOS Checker and Seafarer Profiles is done by contacting / email to INDOS CELL at firstname.lastname@example.org . Below updates can be done by sending email to INDOS Cell along with the documents listed. INDOS Cell is expected to correct same within defined time frame below.
|INDOS CHECKER / SEAFARER PROFILE CORRECTION||Documents required with email||Time frame|
|Seafarers data not updated / record does not exist||Scanned Copy of INDOS Certificate||24 Hours|
|Name & date of birth date correction||Scanned copy of INDOS certificate, Passport and CDC||24 Hours|
|Correction of other personal details||Scanned copy of INDOS certificate, Passport and CDC||24 Hours|
|Multiple INDOS numbers||Scanned copy of CDC||24 Hours|
Hi Rishi, thanx for the post, was ur issue resolved. I have sent the mail by ur format. How much time they usually take to resolve the issue.
Hi Vikram, I actually emailed them on 03 Nov 2016 and got a reply by 04 Nov 2016. Surprisingly, they did correct it within 24 hours in my case !
However in most cases I have found that if the issue is not resolved then you can contact/complaint in DG Shipping FEEDBACK section. I have detailed the procedure in CDC Checker Correction, hope it will help you.
Best of luck.