DG Shipping is asking suggestions from all concerned Stake holders for improvement of E-Samudra portal or better e-governance. Below are my suggestions and I request you to send yours to email@example.com , firstname.lastname@example.org and email@example.com.
Dear Sir / Madam,
With reference to E-Gov/NP (2)/2015 dated 20 Apr 2016, please find below my suggestions for revamping of E-Governance system of DG Shipping.
1. ABOLITION OF MMD WEBSITE
For years I am seeing http://mmd.gov.in with few links to forms and other documents. The website is deviating DG Shipping from its core focus on e-samudra by confusing mariners to fill "Seafarer's Registration" for which I have filed an RTI to DG Shipping. "Seafarer Login" and "Seafarer Registration" on mmd.gov.in is not required to be filled as per any DG Shipping Circular. MMD Seafarer profile was later stopped too via notice at Mumbai MMD.
Reply for my RTI for forms states that forms can be downloaded from http://mmd.gov.in:7778/downloads.html . I am sorry to say, forms were outdated then and at the time of writing (after an year) also forms are not updated ! Oil/Chemical/Gas DCE are done online presently using e-samudra however mmd.gov.in still shows a form to be downloaded and filled manually.
Other details on MMD Website are either already present in http://dgshipping.gov.in or are out-dated. Few links and information which may be required later can be easily shifted to DG Shipping website tabs.
Abolition of mmd.gov.in website and other MMD website and merging all MMD websites under dgshipping.gov.in will help DG Shipping to focus on e-samudra and dgshipping.gov.in alone. It will prevent duplication of work and only one place to update the latest events, schedules and news. It would also bring uniformity in all MMD with regards to application procedures for issuance / renewal of various Maritime documents / certificates. Same problems and same ideas can be implemented in each MMD for uniformity of Paper work as well as online procedures.
2. DOWNLOADING OF E-FORM FROM E-SAMUDRA (E-GOVERNANCE) WITH UNIQUE GENERATED ID
Most forms are available online at mmd.gov.in but not updated. Even when the forms are available there is no uniformity in different MMD. Shifting each form under E-samudra will not only help applicant to download and come prepared to MMD with relevant documents but would help to solve corruption, as various MMD Clerks are known to alter the MMD forms physically.
A unique Id / number can be generated and added to each downloaded form which would help in tracking the progress of any application and bring more transparency into the system !
3. MODIFICATION OF ALL APPLICATION FORMS
Of all government applications forms I have ever filled, MMD application forms are the only forms where no receipt is ever given to applicant ! No wonder missing application forms are not uncommon in MMD !
Each form can be modified to have a section for receipt and also reason for rejection. Presently the window clerks may reject application with all valid documents, this could be controlled if the reason of rejection could be written to the candidate in the form while returning him the same.
Sorry to say, but even after years, MMD and DG Shipping does not comply with "Right to Service" act. While DG Shipping website does list the duration within which certain documents/certificates are to be issued/renewed under Citizen Charter, however since no receipt of application submission is ever handed to any candidate, it is next to impossible to claim or address any grievance to anyone as forms can go missing without trace !
4. UPLOADING OF NOTICES/ORDERS IN WEBSITE WITHOUT SCANNING
Search function on DG Shipping website rarely gives correct result ! Search results are not custom developed but its GOOGLE ! The reason Googlebot cannot scan or index the circulars properly is, that, by scanning in low resolution and then uploading it on dgshipping.gov.in, the characters are not identified properly (Google has to rely on OCR or Optical Character Recognition which is not accurate) . Scanning on high resolution will increase the file size ! I would recommend to upload circulars / directives / orders directly as word document OR searchable text pdf OR html format as used to be the case in old dgshipping.com website.
Also suggest not to upload the same circular with different names/id under different sections of DG Shipping. It is advisable to give a unique name/id to each circular and upload it under different section of DG Shipping website with that unique name/id. This will improve searching each circular and identifying them as same file easily.
Promoting digital signature of higher authorities will facilitate in uploading text only or searchable documents and also help in promoting DIGITAL India initiative in Shipping industry.
5. STARTING A TRACKING BASED COMPLAINT SYSTEM ON DG SHIPPING WEBSITE
In last few years I have found some great efforts to counteract fake certificates and productive functioning of MMD and DG shipping under e-Governance. Such efforts include INDOS Checker, CDC Checker, COC Checker, COP Checker etc which are also required as per STCW 2010. While each of these websites and programs were made with good intention, I have found each becoming a big source of corruption at MMD counter.
Please note that these details and data are manually entered and are prone to error, however there is no clear contact details publicly available for correction of the same. It might seem as a shock but I have met people who suffered huge financial losses simply because they forgot e-samudra password and had to come to Mumbai ! Same goes for COC / COP Checker ! For your information "forgot password" in e-Samudra is still not working at the time of writing and CDC Checker is still showing wrong details for me. We never get any reply by contacting to emails mentioned on website for problems encountered.
Reply for my RTI for contact details for GMDSS / COC / CDC / COP Checker correction from MMD Mumbai states
The person entering details of COC, COP and GMDSS Endorsement on line are by dealing clerk who is assigned to do this work on day to day basis. There are no dedicated contact details (telephone/email) for the concerned staff, who are mostly outsource on contact basisSimple complaints go unnoticed resulting not only in corruption in MMD / DG Shipping, but losing faith in the country's e-governance system.
I would suggest to start a tracking based complaint system online in dgshipping or e-samudra website. Such complaint system can have drop down boxes to select from the problems related with documentation or examination process. The department can be automatically selected depending upon the pre-selected drop-down box. The system can have text-boxes to detail the problem.
Once the complaint is submitted, not only a unique ID is assigned to each complaint but such complaints can be published in public domain to bring in more transparency to the system. Since each submitted complaint is publicly available for reference, solutions and an estimated time for closing can be known beforehand. Same system if implemented can be used to measure the effectiveness of the e-samudra services as well as the efficiency of each department.
6. ABOLITION OF SEA-SERVICE LETTER REQUIREMENT FROM MASTER AND COMPANY
DG Shipping has placed additional restriction to prevent fraud and forged document submission from applying candidates as per below:
Good day sir/mam
the new restrictions imposed on updating profile of seafarer does not allow us to upload new pssr course done as it shows course already entered and we cant delete the old entry as the option is not available .please advice what to be done as to how to upload new pssr course done in the profile .
thanks in advance
esamudra takes long time to update the new courses in esamudra. It is advisable to add the new PSSR course details as comments in the old PSSR details and apply to MMD. Best of luck .