Today I went again to apply for reissue of passport to the nearest Passport seva kendra, Ranchi. "Again" because first time I was told that my online bank statement with HDFC letterhead was not OK. I will not detail the form filling for reissue of Passport as I am very sure that with such lost system made, they are bound to change it. I filled everything online as the offline method is made for intelligent people like PSK employee and for sure I ain't that intelligent!
So once the complete application was filled and submitted, I booked an appointment for 14:30 hrs and experiencing 10 yrs of Merchant Navy Life was their at 14:15 hours. There were two lines and I joined one on which a boy was attending (OK I admit I am a bit biased with the speed which girl works...sorry its just my bad experience at so many government counters). So I was at 3rd place in the line and the clock started to move tik tok tik tok...15 min tik tok 30 min tik tok tik tok 45 minutes..Sometimes I wonder if Murphy knew me personally prior writing Murphy's law...tik tok tik tok...The girl on the other line said to someone "Ma'm time nikal gaya hai aapka time 12:30 tha ab system accept nahin karega" WHAT!! I changed opinion and switched line. I wonder from where I get these stupid ideas that Girls work slow....tik tok tik tok so finally almost an hour "mera number aa gaya" par shayad pappu ko ab bhi paas hona mushkil tha ...
While the website told that spouse passport address can be taken as address proof, the intelligent ma'm challenged me that it just cannot be ...bas fir kya tha ...sabu ko gussa aa gaya aur tum toh jaante ho ki jab saboo ko gussa aata hai toh kahin jwalamukhi fatta hai...toh pakka kahin na kahin toh jwalamukhi fata hoga mujhe kya ....!! Maine toh bas bank account statement duly signed by HDFC staff uske samne ijjat se pesh kiya ;-). Aakhir kya pata system mein kahin time expire ho gaya hoga toh fir system toh khud ki bhi nahin sunta hoga! Hai ki nahin?
Toh finally my document was successfully reviewed by the lady...she gave a constipated look at my passport and farmaan jaari hone hi wala tha ki passport nakli hai ki hum chilla pade "your highness, mai baap, original hai kasam se, mere chehre par mat jaiye....I mean ofcourse jaiye tab hi toh aap milayega par yakeen kariye main criminal nahin hoon bas chahera hi aisa hai". Bolne ke baad I made my face like sweet cute baby ....or atleast tried but failed miserably. Failed because the lady said that the signature cannot be so good...I said THANK YOU (sina chauda karte hue)...she said NO, the signature cannot be above the plastic....Suddenly the lady seemed more fat to me than she actually was and a little less blind she actually was ...anyways the guy who was attnding the line in which I was without looking said it is OK ! See I told you guys work faster toh kya hua ki still his line did not moved an inch, toh kya hua ki he was busy doing something nobody understood ya fir he looked more lost than this lady. Anyways the system baba finally accepted my application and was asked to wait for token....tik tok tik tok 5 min....tik tok tik tok.....10 min...tik tok tik tok the file was taken inside and I was told to wait....dhak dhak dhak dhak where did they take my documents dhak dhak dhak dhak hope in that chaos my file is not lost dhak dhak dhak dhak 20 min dhak dhak dhum dhaak badam.....I started to have chest pain. Is this it!!! Was I destined to die waiting in a passport line ....of course not khush mat ho abhi main aur dasoonga ;-) ...my file as a medicine was brought back....and so I was OK. Finally after 1 hr 30 minutes I got the token. Mujh ko pata tha ki tum mail ka poora minutes ginne lag gaye hoge ....agar poora 1 hr 30 min nahin hua toh lo tik tok tik tok ab ho gaya ....!!
So amazingly in those 1hr 30 min I saw approx. 10-15 applicants rejected just because of the documents....and only 4 approved including me. I also saw how God exists and I am very sure that these days God too have gone hi-tech and reside only in computers....Hua yun ki one old couple came before noon and were sent back because of some affidavit error. They went out got a new affidavit and returned after lunch...par System mein toh appointment expire kar gaya hai aur bataya na jab system ne ek baar commitment kar liya toh woh khud ki bhi nahin sunta...!! Toh usne nahin suna ...the poor couple honge kuch mid 50s mein bechare ranchi ke the bhi nahin...aunty ko chalne mein bhi dikat tha ...par kya kar sakte hain when TCS guys make some system they make it fool proof ...specially when they know that their own employee will be using it...anyways toh uncle aunty ne guhaaar lagayi...system ne nahi suni....uncle aunty gussaye system ne nahin suna ....uncle aunty wahin baith gaye and refused to go and tabhi andhkar cha gaya ...charron taraf ghup andhera.....oh sorry light cut gaya tha ...anyway fir teevre roshni hui...wooooosssshhhhh and bhagwaan bina prakat hue system mein jaa kar unka token generate kar diye aur saath hi saath light bhi aa gayi....hummm
Toh I was called inside. The Passport Seva Kendra is quite spacious obviously passport department is doing good with our paid tax....so if outside chunnu ke passport ke saath munnu, munnu ke papa, mathur uncle jee(the knowledge base) and sharma aunty jee thi toh andar bas chunnu ko hi jaane mila.....are yaar tum andar chalo na kun sharma auntyjee aur mathur uncle ka connection dhoond rahe ho ...badi nushkil se mila hai andar jaane ko ! Inside it was like compartments with small cubicles of lost employees. The whole place was almost white and well lit with more seats for waiting than actually required or was it ? I was asked to wait outside in the inside....I told you it was spacious and your paid taxes used well bhool gaye kya .... This time it was a bit quick ...within 10 minutes I was called for photograph, and autograph...once done some other smart employee verified my documents again...and Yet again I was asked to wait for my turn. The final checking would be done by APO (Assistance passport officer).
The APO was given separate cabin...comeon don't expect him to sit in the cubicle! Anyways it was good to see him from outside of his cabin but inside of inside (pun intended) drinking tea and understanding his system...I mean system(APO) struggling with system(computer)....yet again tik tok tik tok...10 min...tik tok tik tok 15 min my returning train of 17:30 cannot be caught...koi nahin will catch 18;15 wali express tik tok tik tok ...20 min tik tok tik tok 30 min dhak dhak dhak dhak ...yaar 18:15 ki train gayi toh pata nahin agli train kab hai tik dhak tik dhak..switched on my new Android touch screen samsung galaxy (batana jaroori tha bhai), turned on the internet and found the next train ....zoomed in and wooosh another page opened....back back again ... zoomed again and again another page opened damn ...yeh touch ajeeb hota hai ...tik tok dhak dhak ...what if there is no train ...ranchi ka hotel bhi nahin pata hai ....!! Are hum kya soch rahe hain internet mere haath meein hai haan bas touch nahi ho paa raha hai ya shayad kuch jyada hi touch ho jaa raha hai...finally got frustrated and switched off my mobile as I found now everyone showing off his mobile ...The girl next to me had Sony Experia and the guy next to me had Blackberry and the old lady standing had none....wait a minute the old lady....nahin nahin it did not matter that she has no phone ...its that she was standing ...so I stood up and gave her my seat....haan haaan mujhe pata hai main acha aadmi huun Taali bajane ki jaroorat nahi hai bas us APO ko koi bata de....tik tok tik tok 60 min....ab tum bologe ki 60 min kahan se ho gaya ....bhai tum gajab ho yahan mera train choot raha hai aur tum baith kar tik tok gin rahe ho.....
Somebody shouted My name and I rushed in ...so there were 2 lappu chappu inside with APO to combat the battle with System...Lappu was telling the APO how Sinha sahab ko bahut fayda hua hai mohan ji ke pait dard se ....Ek pal ko toh mujhe bhi interest aa gaya tha ...I mean mohan ji ka pait aur sinha sahab ka fayda ....bada interesting sound hua fir train ki yaad ayi toh main khada khada hi 4th time documents verify karaya. Finally nahi chahte hue bhi Mohan-Sinha ki aadhi kahani sun hi liya...cabin se nikalte hi hum bhaage par pata chala ek aur chota sa receipt lena hoga ....gayi bhains paani mein ...so went towards the exit impatiently...and for a change the receipt was given within maggie cooking time of 2 minutes..Not the maggie curry but the maggie masala...haan the curry flavour takes some time but tastes better....are miyan jab dekho khane ka soojhta rahta hai...I wonder if I can actually run to catch the departing train ...anyways..finally I was out of the Passport Seva Kendra (PSK) at 18:30 almost 4 hours of entering and mind you mine was not new passport but reissue of Passport.
Anyways on a serious note the whole incident makes me think what was so wrong with the previous system ! Why is the system changed from foolishness to stupidity! When I went for my parents and wife passport to the passport office 2 years back it took me 1 hour and 1 verification to submit the form and documents. I could have applied even at the Dhanbad Post office but now it takes 4 hours and I have to come to Passport Seva Kendra Ranchi after doing things online for namesake. Just because I can apply online does not ease the passport applying process, I still have to go to Passport Seva Kendra. The System generated by TCS is quite cumbersome. The Passport department will never give them full power and some bureaucrat will always be there to monitor and have final saying. At the same time the Software guys have seeded in the mind of these officers how the online thing is helping the Indians(God only knows how!). The TCS employees are utterly confused if not lost, they do not even know what is written in their own websites. One thing to note here was that its was not only me but also the staff who had to wait till 7 PM at he Passport Seva Kendra showing blatantly the effectiveness of making things online. The passport officer called to ask the APO if he needed assistance and he can make things faster Offline.....the lapu chapu jumped in to tell the APO that it cannot be done offline ....wah re system.....One needs to understand one thing internet can ease life if programmed properly else it can confuse and even increase more load on everyone, no wonder there were so many employee roaming around trying to help more confused employees. No wonder there were more employees inside than outside as the guys outside had to bear idiots like me....But I wonder what is the Passport department doing when they have outsourced almost everything to TCS....have they handed pink slips to any passport office staff ? What are the IT department and National Informatics Centre of government good for if govt service system is generated by TCS a private organisation and the most important question ....when will I get my Passport reissued under Tatkal ?
So finally after almost a week I got my Passport reissued (Tatkal) at Passport Seva Kendra, Ranchi :
Applied on - 09th
Received on - 18th
Today got the CID Verification done for the reissue of my passport(Tatkal) as there was change of address from my college address at Mumbai to present address at Dhanbad.
So till now it goes like :
Applied on - 09th
Received on - 18th
CID verification on - 25th (Additional expenditure Rs 600)
Police verification done today. So that ends the complete Passport Reissue (Tatkal) adventure, and the events went like :
Applied on - 09th
Received on - 18th
CID verification on - 25th (Additional expenditure Rs 600)
Police verification on - 26th (Additional expenditure Rs 500)
Hi, can anybody help me with my passport issue. My passport was issued in May 2012 from Ranchi, and even after correctly filling the passport application form, the surname, state name and pincode are missing in my passport. So how can i make the rectification in the shortest time possible. i am applying for an educational scholarship and the surname field is mandatory in the form. Since in my passport the surname field is blank, i need to add my surname as soon as possible. My full name is printed in the given name field.
In case if i apply under the tatkal reissue of passport, would i require just my old passport and two self attested photocopy or some other document with it. I am not even sure if i would be allowed to walk in directly without an appointment? I have not gone to the inquiry at PSK, Ranchi yet, so can someone help me to predict what solution the person at the inquiry might provide. Can someone give me some suggestions. what should i do. I need to make these changes within 15th March 2013.
Fortunately i have already made an appointment under the normal schedule on 11th March 2013. Do you think it is sensible to cancel the appointment on 11th March and try for earlier dates under tatkal schedule so that my passport is reissued in very less time, i.e before 15th March 2013.
Any information related to my issue is highly welcome.
I would suggest not to cancel your present application but contact the PSK Ranchi directly and tell them your case.
My personal experience makes me feel that they are the best to know everything related with passport and going through the Passport website is waste of time as PSK speak different rules !
Please do not forget to post your experience to help others.
Below is my Brothers experience for Reissue of Passport at Passport Seva Kendra, Ranchi. Sharing with all his mail to me...
Sittin in d same Passport Seva Kendra office for reissue of Passport, where you were last week... Ranchi..
Sahi mein, TCS ka tag lagaye hue bhed bakroyon ko dekhne mein maja aa raha hai. My understanding was tht systems are made to reduce human dependency, but I see d vice versa here: more manpower lots of noise...
Chalo, my experience was not much different than yours.. documents ka list le gaya, par fir bhi 10th certificate chahiye tha madam ko. When I demanded for the need of it she said its mandatory. To my luck a senior approached and cleared me off.. (lucky me u see).
Pehla padaav paar to counter "A" pe pahuchne se pehle hi (to my delight) ek bachchi chillayi XXXXX. Madam ke paas jaake pehle apna naam sahi pronounce karne ki darkhwast ki. Madam ne gusse se upar dekha aur aankhon se bola "chup chaap baith jao". Samajhdar ko ishara mila aur mein chuhe ke maafik chup chaap baith gaya.
Phir mera photo session hua, wo bhi daant-te hue ki hilo mat, yahan dekho wagaira wagaira... sahi bolta hoon lag raha tha jaise school ki teacher daant rahi ho. Miyan, baal tak nahi jhaad paya... :-(
Phir baari aayi enquiries ki. Mein kya karta hoon, jsr mein kya job hai wagaira wagaira... phir marriage cert pe joint photo kyun nahi hai. Arre court jo karti hai usmein mera kya role! Phir madam boli photo wala hi cert accept hota hai. Come-on yaar, I cannot afford to go to d marriage registrar of jsr and demand him to paste my couple pic coz madam ko chahiye tha. Whn showed d original, bolti hai nahi chalega. Sar ghoomna shuru hi hua ki neighbor ke apne counter wale ne initiative leke kaha ki this is correct n accepted. Mann to kiya ki jaake bhaisaab ko do chumma doon. 'Thnks boss, u were like god to me thn'.
Nyways, ye khatam hua to madam ne biometric pe finger n thumb prints be zyaada time nahi lagate hua hamein rafa dafa kiya. Hwever, I made sure tht I thanked her for all her kind support...
Since then waiting fr d next counter - B...
1 hr gone since I have come n Jus cleared B counter...
Awaiting either counter C to call me or a call frm APO.
Will update u of d rest as and when time permits....;-(